Start Date: 12/18/2024
Position Title: Account Advisor- Coordinator, Technology Services
Location: Erie 1 BOCES Technology Services E1B Education Campus West Seneca, NY
Annual Salary: $71,312 plus $1,500 w/Masters = $72,812 Plus Generous Benefits
Hours: 8:00 am- 4:00 pm
Generous Benefits Package including but not limited to the following: Employment - Erie 1 BOCES
- 15 Paid annual Holidays
- Generous Paid Personal/Sick time
- Generous Paid vacation days
- Premium Health and Dental plans (E1B pays 85%)
- Life insurance at NO cost to you
- FSA plan
- Commitment to Diversity, Equity, and Inclusion
- NYS Retirement System
- 403b AND 457 retirement plans
The ideal candidate will serve as a liaison between school district administrators and Erie 1 BOCES/Western New York Regional Information Center (WNYRIC). The Account Advisor provides technical product and service knowledge, is collaborative, can build and maintain relationships, and has project management experience. The ideal candidate will also have strong customer service skills; the ability to listen and respond to questions, will be able to troubleshoot problems, identify solutions and make connections to address concerns. Attention to detail, responsiveness, and the ability to meet the needs of our component districts is a priority. The candidate shall maintain high-level communication and project management skills relating to the technology services provided to the respective school districts. The candidate will coordinate with vendors to provide highly effective and cost-efficient technology. The ideal candidate will be able to work within the budget set by the district for effective use of funds; good communication and collaboration with internal teams are a priority. The Technology Services Account Advisor will serve multiple school districts in the five geographic regions served by the WNYRIC but will be focus in the Erie 2 region.
Erie 1 BOCES is proud to be named a “Best Place to Work” and a “Top Workplace” in Western New York by our employees through surveys conducted by Buffalo Business First and The Buffalo News. We provide generous benefits such as health insurance, through NY 44 Health Trust, and includes generous time off and longevity increases over time.
General Responsibilities: The Technology Services Account Advisor will serve as a liaison between school district administrators and the Erie I BOCES Western New York Information Center (WNYRIC) to provide technology product and service knowledge and project management. The Technology Services Account Advisor will serve multiple school districts in the five geographical regions served by the WNYRIC.
Specific Responsibilities:
1. Assists and guides school districts with their instructional and non-instructional technology needs.
2. Maintains active relationships with higher level school district administrators including, but not limited to, superintendents, business officials, technology coordinators, curriculum coordinators and building administrators to provide knowledge, guidance and support in identifying and fulfilling technology needs.
3. Maintains high level communication and project management skills relating to the technology services provided to the respective school districts.
4. Works with technology services vendors to provide highly effective and cost efficient technology hardware and software solutions for school districts while maintaining knowledge of current and emerging technologies.
5. Performs technology hardware and software assessments for school districts to assist in the districts' evaluations of their technology needs.
6. Maintains oversight of technology services budgets to monitor appropriate and effective use of funds and addresses concerns with the WNYRIC business unit and appropriate WNYRIC service team.
7. Performs other duties as assigned by supervisor
Minimum Qualifications:
Provisional civil service appointment with minimum qualifications:
A - Master's degree with 2 or more years of technology service training, sales or customer support experience.
B - Bachelor's degree with 4 or more years of technology service training, sales or customer support experience.
C - Associate's degree with 6 or more years of technology service training, sales or customer support experience.
Candidates will be required to take the Technology Service Account Advisor Civil Service exam, when available, and be reachable in order to move to permanent status.
Additional Qualifications:
- Must take the upcoming Erie County Civil Service exam for the title of TECHNOLOGY SERVICES ACCOUNT ADVISOR once announced.
APPLICATIONS WILL BE ACCEPTED THROUGH NOVEMBER 25, 2024
Please apply online by completing the following steps:
- Click Apply below and log in to your account in Recruitfront or create an account.
- Complete and submit the correct application type, SCHOOL RELATED PERSONNEL, and THEN
- Apply directly to the job posting.
You will receive an email from Recruitfront stating that you have applied.
Special Notes:
When responding to or inquiring about this Notice of Vacancy, please refer to the Posting Number noted above.
Requests for reasonable accommodations at the interview under the Americans with Disabilities Act must be submitted in writing to the ADA Coordinator (Director, Human Resources) at least 48 hours prior to the interview.
PLEASE NOTE- Erie 1 BOCES has transitioned COMPLETELY to the RecruitFront platform for all open positions. Once you complete your application within the system, you will be able to apply for any vacant positions within the District in the future.