Position Title

Technology Services Account Advisor (NY HELPS) 0126-0017

Required Application Type

School Related Personnel

Salary/Pay Scale

$72,382-$73,882* Plus Generous Benefits Package

Job Description

Location:   
Erie 1 BOCES
Technology Services
TS Research and Innovation
E1B Education Campus
West Seneca, NY

Assignment:
Greater Southern Tier   

Annual Salary:  
$72,382
+  1,500 w/Masters Stipend
$73,882*

Hours:
8:00AM - 4:00PM

Generous Benefits Package including but not limited to the following: Employment - Erie 1 BOCES

• 15 Paid annual Holidays
• Generous paid personal/sick time
• Generous paid vacation days
• Premium Health and Dental plans (E1B pays 85%)
• Life insurance at NO cost to you
• FSA plan
• Commitment to Diversity, Equity, and Inclusion
• NYS Retirement System
• 403b AND 457 retirement plans

Job Responsibilities:
The Technology Services Account Advisor will serve as a liaison between school district administrators and the Erie 1 BOCES Western New York Information Center (WNYRIC) to provide technology product and service knowledge and project management. The Technology Services Account Advisor will serve multiple school districts in the five geographical regions served by the WNYRIC.

The Technology Services Account Advisor will serve multiple school districts in the five geographic regions served by the WNYRIC but will be focused in the Greater Southern Tier region. Erie 1 BOCES is proud to be named a “Best Place to Work” and a “Top Workplace” in Western New York by our employees through surveys conducted by Buffalo Business First and The Buffalo News. We provide generous benefits such as health insurance, through NY 44 Health Trust, and includes generous time off and longevity increases over time.

1. Assists and guides school districts with their instructional and non-instructional technology needs
2. Maintains active relationships with higher level school district administrators including, but not limited to, superintendents, business officials, technology coordinators, curriculum coordinators and building administrators to provide knowledge, guidance and support in identifying and fulfilling technology needs
3. Maintains high level communication and project management skills relating to the technology services provided to the respective school districts
4. Works with technology services vendors to provide highly effective and cost-efficient technology hardware and software solutions for school districts while maintaining knowledge of current and emerging technologies
5. Performs technology hardware and software assessments for school districts to assist in the districts' evaluations of their technology needs
6. Maintains oversight of technology services budgets to monitor appropriate and effective use of funds and addresses concerns with the WNYRIC business unit and appropriate WNYRIC service team
7. Performs other duties as assigned by supervisor

 

 

Civil Service Title

Technology Services Account Advisor (NY HELPS)

Job Qualifications

Minimum Civil Service Qualifications:
There is no civil service examination required for this position for the duration of the NY HELPS Program. Candidates must meet the minimum civil service qualifications for a NY HELPS appointment as follows:

A) Masters degree with two (2) or more years of technology service training, sales or customer support experience; OR;

B) Bachelors degree with four (4) or more years of technology service training, sales or customer support experience; OR; 

C) Associates degree with 6 or more years of technology service training, sales or customer support experience; OR;

D) An equivalent combination of training and experience as defined by the limits of (A), (B), and (C).

Additional Qualifications:

• The Account Advisor provides technical product and service knowledge, is collaborative, can build and maintain relationships, and has project management experience.
• The ideal candidate will also have strong customer service skills; the ability to listen and respond to questions, will be able to troubleshoot problems, identify solutions and make connections to address concerns.
• Attention to detail, responsiveness, and the ability to meet the needs of our component districts is a priority.
• The candidate shall maintain high-level communication and project management skills relating to the technology services provided to the respective school districts.
• The candidate will coordinate with vendors to provide highly effective and cost-efficient technology.
• The ideal candidate will be able to work within the budget set by the district for effective use of funds; good communication and collaboration with internal teams are a priority. 

APPLICATIONS WILL BE ACCEPTED THROUGH FEBRUARY 10, 2026

Application Procedure

Please apply online by completing the following steps:

1. Click Apply below and log in to your account in Recruitfront or create an account.
2. Complete and submit the correct application type, SCHOOL RELATED PERSONNEL, and THEN
3. Apply directly to the job posting.

You will receive an email from Recruitfront stating that you have applied.  

Special Notes:  

When responding to or inquiring about this Notice of Vacancy, please refer to the Posting Number noted above.
Requests for reasonable accommodations at the interview under the Americans with Disabilities Act must be submitted in writing to the ADA Coordinator (Director, Human Resources) at least 48 hours prior to the interview.   

PLEASE NOTE- Erie 1 BOCES has transitioned COMPLETELY to the RecruitFront platform for all open positions.  Once you complete your application within the system, you will be able to apply for any vacant positions within the District in the future.

Job Category

Technology Support

Job Location

Education Campus

Additional Information