Location:
Erie 1 BOCES
Technology Services
TS eSchoolData
E1B Education Campus
West Seneca, NY
Hours:
8:00AM – 4:00PM
Annual Salary:
$69,342
Job Responsibilities:
Customer Relations
1. Acts as contact point between school district personnel and the Regional Information Center for assigned software services
2. Responds to user problems and tracks a problem's path to resolution
3. Provides informational materials to users and assists Coordinator and/or Manager in the development of newsletter articles
4. Organizes, prepares for and facilitates user meetings
5. Initiates communication as needed
6. Researches and responds to any questions or problems from districts
7. Prepares or assists in preparation of user documentation
8. Prepares necessary correspondence to school district personnel
Training and Consultation
1. Evaluates district needs and develops requirements and timelines for software implementations, taking into consideration prescribed NYS School Management practices, reporting requirements and individual school district policies
2. Provides district training, one on one, small group and large group for all assigned services
3. Provides training for internal support staff in the concepts of assigned applications, as needed
4. Assists Coordinator and/or Manager with district consultation
5. Attends local and regional vendor-sponsored user meetings and conferences
Internal Duties
1. Exercises an ongoing membership role and an occasional leadership role on the assigned team
2. Provides backup for internal support staff, as needed
3. Initiates maintenance and enhancement requests for assigned applications; tests and implements changes, as needed
4. Communicates with vendor the need for application enhancements desired by users
5. Keeps abreast of State Education Department and other appropriate agency guidelines and prescribed practices
6. Prepares schedules/calendars for processing of application services where appropriate
7. Informs Coordinator and/or Manager of deviations from approved schedules
Other Duties
1. Assists in planning and testing for disaster recovery
2. Researches, develops, and tests emerging software
3. Assists in the gathering and summarizing of information useful in budget preparation
4. Assists with data warehousing initiatives, as appropriate
5. Performs other duties as directed by supervisor
Please apply online by completing the following steps:
- Click Apply below and log in to your account in Recruitfront or create an account.
- Complete and submit the correct application type, SCHOOL RELATED PERSONNEL, and THEN
- Apply directly to the job posting.
You will receive an email from Recruitfront stating that you have applied.
Special Notes:
When responding to or inquiring about this Notice of Vacancy, please refer to the Posting Number noted above. Requests for reasonable accommodations at the interview under the Americans with Disabilities Act must be submitted in writing to the ADA Coordinator (Director, Human Resources) at least 48 hours prior to the interview.
PLEASE NOTE- Erie 1 BOCES has transitioned COMPLETELY to the RecruitFront platform for all open positions. Once you complete your application within the system, you will be able to apply for any vacant positions within the District in the future.