Location:
Erie 1 BOCES
Technology Services
TS K-12 Support Services/ClearTrack
WNYRIC CA Satellite Office
80 North Fourth Street
Allegany, NY 14706
Hours:
8:00AM - 4:00PM
Hourly Rate:
$24.98
Annual Education Stipends:
$500 for Associates Degree/Accredited Training Program Certification or
$1000 for Bachelors Degree or
$1500 for Masters Degree
Generous Benefits Package including but not limited to the following: Employment - Erie 1 BOCES
- 15 Paid annual Holidays
- Generous Paid Personal/Sick time
- Generous Paid vacation days
- Premium Health and Dental plans (E1B pays 85%)
- Life insurance at NO cost to you
- FSA plan
- Commitment to Diversity, Equity, and Inclusion
- NYS Retirement System
- 403b AND 457 retirement plans
Job Responsibilities:
Training and Application Support
1. Provides district software training, one on one, in small or large groups for all assigned services.
2. Provides telephone support to districts in assigned applications.
3. Investigates application problems, district questions or concerns. This may include logging of problems, communication and clarification of issues with vendor support people, performing quality control testing of software fixes and enhancements, documentation of the resolution and notification to the district.
4. Assists with conversion of data during implementation of assigned applications; completes district import/export requests.
5. Reviews both converted and manually-entered district data to ensure correct output.
6. Creates detailed user documentation, choosing the appropriate software/communication tool for the task.
7. Organizes, prepares materials for user meetings; tracks workshop attendees.
8. Disseminates the most current informational material, changes in software and/or upcoming training/workshops to district users.
9. Attends local and regional vendor-sponsored user meetings, workshops and conferences.
Internal Duties
1. Exercises an ongoing membership role on the assigned team
2. Provides backup for other team members
3. Informs supervisor of deviations from approved schedules
4. Maintains strict confidentiality
5. Performs other duties as directed by supervisor
4. Performs other duties as directed by supervisor
Minimum Civil Service Qualifications:
Must meet minimum civil service qualifications for a provisional appointment as follows:
A) Graduation from a regionally accredited or New York State registered college or university with a Bachelor's Degree and one (1) year of information technology experience involving delivery of technology customer service and software application support; or;
B) Graduation from a regionally accredited or New York State registered college or university with an Associate's Degree and three (3) years of information technology experience involving delivery of technology customer service and software application support; or;
C) Graduation from high school or possession of a high school equivalency diploma and five (5) years of information technology experience involving delivery of technology customer service and software application support; or;
D) An equivalent combination of training and experience as defined by the limits of (A), (B) and (C).
Additional Qualifications:
- Experience with Special Education software, especially ClearTrack
- Experience with providing training and application support
- Knowledge of NYS special education process
- Ability to learn complex application for the purpose of providing support/training to school district personnel
- Ability to troubleshoot and problem-solve
APPLICATIONS WILL BE ACCEPTED THROUGH SEPTEMBER 25, 2024
Please apply online by completing the following steps:
- Click Apply below and log in to your account in Recruitfront or create an account.
- Complete and submit the correct application type, SCHOOL RELATED PERSONNEL, and THEN
- Apply directly to the job posting.
You will receive an email from Recruitfront stating that you have applied.
Special Notes:
When responding to or inquiring about this Notice of Vacancy, please refer to the Posting Number noted above.
Requests for reasonable accommodations at the interview under the Americans with Disabilities Act must be submitted in writing to the ADA Coordinator (Director, Human Resources) at least 48 hours prior to the interview.
PLEASE NOTE- Erie 1 BOCES has transitioned COMPLETELY to the RecruitFront platform for all open positions. Once you complete your application within the system, you will be able to apply for any vacant positions within the District in the future.
Studies show that women and members of some groups are more likely to underestimate their qualifications for a position. At Erie 1 BOCES we are on a journey to create a more inclusive and equitable organization, which includes our commitment to shape a more inclusive and diverse work and school community. We recognize that a diverse representation in our organization is an essential step. Applicants who identify with a historically underrepresented group, including but not limited to BIPOC (Black/African American, Indigenous/Native American, Persons of Color), Hispanic/Latina, LGBTQ+, Women, and/or individuals with disabilities are encouraged to apply.