Location:
Erie 1 BOCES
Technology Services
TS Data Warehouse Support
E1B Education Campus
West Seneca, NY

Hours:
8:00AM-4:00PM

Hourly Salary:
$25.36

Annual Education Stipends:
$500 for Associates Degree/Accredited Training Program Certification or
$1000 for Bachelors Degree or
$1500 for Masters Degree or

General Responsibilities:
Provides phone and email support in assigned applications used by public school districts, charter schools, BOCES and nonpublic schools in the WNY region. Trains users via in-person and webinar sessions. Creates user documentation. Helps users understand reporting logic to review and analyze student, staff or assessment data. Assists with testing and report development as assigned. Processes security requests for assigned applications. Troubleshoots application and data problems; refers more advanced problems to internally designated team members. Performs quality control testing of software fixes and enhancements. Interprets NYS Education Department documentation to provide guidance on SIRS data collection deadlines and requirements. Maintains knowledge of assigned applications. Must be able to perform in a team environment.

Training and Application Support

1. Provides application training either one-on-one or in small or large groups for all assigned services.

2. Provides telephone support to districts in assigned applications.

3. Investigates application problems, district questions, and concerns.

4. Communicates and clarifies problems before logging issues.

5. Performs quality control testing of report fixes, new reports, and enhancements to existing reports.

6. Creates documentation of report features and application navigation.

7. Reviews district data submissions to ensure timelines are met.

8. Organizes, prepares materials for user meetings; tracks workshop attendees.

9. Disseminates the most current informational materials, changes in applications, and upcoming training/workshops for district users.

10. Attends local and regional vendor-sponsored user meetings, workshops and conferences.

11. A hybrid schedule may be offered after a successful training period.

Internal Duties

1. Provides backup for other team members.

2. Maintains strict confidentiality.

3. Other duties may be assigned that are relevant to the civil service job description for this title.

Location:
Erie 1 BOCES
Technology Services
TS Cafe Support
E1B Education Campus
West Seneca, NY

Hours:
8:00AM-4:00PM

Hourly Salary:
$25.36

Annual Education Stipends:
$500 for Associates Degree/Accredited Training Program Certification or
$1000 for Bachelors Degree or
$1500 for Masters Degree or

General Responsibilities 
The successful candidate must be a self-motivated individual who is capable of learning, supporting and training school district employees on RIC-supported assigned software applications. Activities include regional travel for one-on-one, small and large group training and presentations, assistance with creation and maintenance of documentation manuals and detailed training/workshop materials. The ideal candidate should have a good working knowledge of Microsoft Office tools and be able to move data between applications, using import/export functionality within the software. He/she must have good oral and written communication skills and be able to work with RIC staff in a team environment, with district employees and with vendor support personnel. The candidate will establish and maintain positive working relationships with all parties and will place customer satisfaction as a number one priority. Some regional travel required.

Training and Application Support

1. Provides district software training, one on one, in small or large groups for all assigned services.

2. Provides telephone support to districts in assigned applications.

3. Investigates application problems, district questions or concerns. This may include logging of problems, communication and clarification of issues with vendor support people, performing quality control testing of software fixes and enhancements, documentation of the resolution and notification to the district.

4. Assists with conversion of data during implementation of assigned applications; completes district import/export requests.

5. Reviews both converted and manually-entered district data to ensure correct output.

6. Creates detailed user documentation, choosing the appropriate software/communication tool for the task.

7. Organizes, prepares materials for user meetings; tracks workshop attendees.

8. Disseminates the most current informational material, changes in software and/or upcoming training/workshops to district users.

9. Attends local and regional vendor-sponsored user meetings, workshops and conferences.

Internal Duties

1. Exercises an ongoing membership role on the assigned team

2. Provides backup for other team members

3. Informs supervisor of deviations from approved schedules

4. Maintains strict confidentiality

5. Performs other duties as directed by supervisor