Location:   
Erie 1 BOCES
Technology Services
TS Infrastructure as a Service/AD & Cloud Integration
E1B Education Campus
West Seneca, NY

Hours:
8:00AM – 4:00PM

Hourly Rate:       
$32.87/hr PLUS generous benefits package

Annual Education Stipends:
$500 for Associates Degree/Accredited Training Program Certification or
$1000 for Bachelors Degree or
$1500 for Masters Degree

Generous Benefits Package including but not limited to the following: Employment - Erie 1 BOCES

• 15 Paid annual Holidays
• Generous Paid Personal/Sick time
• Generous Paid vacation days
• Premium Health and Dental plans (E1B pays 85%)
• Life insurance at NO cost to you
• FSA plan
• Commitment to Diversity, Equity, and Inclusion
• NYS Retirement System
• 403b AND 457 retirement plans

Erie 1 BOCES’ Infrastructure as a Service / Library & Cloud is seeking qualified candidates for the position of Microcomputer Technical Support Specialist.

We are seeking an experienced IT professional with a strong background in server management, SQL programming, database administration, application support, and the administration and management of cloud and library systems. The ideal candidate will have a comprehensive understanding of server management and monitoring, database management, firewalls, M365, Google Workspace, and library applications. 

The successful candidate will be comfortable collaborating with cross-functional teams and stakeholders and will demonstrate excellent customer service skills. The ability to troubleshoot technical issues, conduct research, and clearly document processes and solutions is essential.

This position will be based out of the Erie 1 BOCES office located in West Seneca, NY.

Job Responsibilities:

• Knowledge of server hardware architectures.
• Maintains daily logs of work performed.
• Install operating system updates and patches for both Linux and Windows Servers.
• Manage server operating system and database user accounts.
• Resolve server hardware, operating system and database failures.
• Monitor and maintain system and database health.
• Act as a Liaison to other WNYRIC teams.
• Monitor backup and restore jobs at the database and operating system level.
• Configure and monitor server and database storage and memory needs.
• Install and configure new hardware devices.
• Responsible for the design, development, installation, implementation, support and/or maintenance of computer software applications, local area networking operating systems and database systems. Installs, customizes and maintains vendor supplied software for LAN operations.
• Maintain the integrity and schedule of the OS based and database job runs.
• Aide application administrator and developers with server-side tasks.
• Maintain, implement and document disaster recovery infrastructure.
• Generates Network Service Desk tickets as required. Follows-up and closes all assigned tickets.
• Prepares documentation, charts, tables and diagrams to assist in analyzing problems, disaster recovery and cyber security risk assessments.
• Assists in the training and instruction of users in LAN operating systems and/or LAN applications.
• Performs troubleshooting for computer equipment use in the delivery of BOCES services.
• Evaluates the network and makes recommendations to other team members and to the Manager.
• Acts as liaison between the WNYRIC and the customer regarding networked hardware, software, database and application issues.
• Undertakes physical activities such as keyboarding, lifting, driving a motor vehicle, and tasks related to the installation, troubleshooting and support for computer devices.
• Completes and submits official forms, time sheets and billing reports, in a timely manner.
• Maintains communications with supervisors and team members (electronic mail, voice mail, cell phone, etc.).
• Familiar with setup and use of Windows, Linux, Ethernet, TCP/IP, VPNs, Firewalls, Electronic mail (Outlook et al), PCs, MACs and other technologies, as required by specific assignment.
• Other duties may be assigned that are relevant to the civil service job description for this title.