Location:   
Erie 1 BOCES
Technology Services
TS Secure
E1B Education Campus
West Seneca, NY

Hours:
8:00AM – 4:00PM

Hourly Rate:       
$32.87/hr PLUS generous benefits package

Annual Education Stipends:
$500 for Associates Degree/Accredited Training Program Certification or
$1000 for Bachelors Degree or
$1500 for Masters Degree

Generous Benefits Package including but not limited to the following: Employment - Erie 1 BOCES

• 15 Paid annual Holidays
• Generous Paid Personal/Sick time
• Generous Paid vacation days
• Premium Health and Dental plans (E1B pays 85%)
• Life insurance at NO cost to you
• FSA plan
• Commitment to Diversity, Equity, and Inclusion
• NYS Retirement System
• 403b AND 457 retirement plans

Job Description:
The Microcomputer Technical Support Specialist assigned to the content filtering team in the Technology Services Division is an employee with a wide range of experience with the processes and technologies of the WNYRIC. Reporting to the Manager, TS Infrastructure as a Service team, the Technical Support Specialist exercises leadership and some independent decision-making concerning the assigned duties. The Microcomputer Technical Support Specialist will work on second level problem resolution for any of our 100 plus school districts, with a polite and courteous nature. 

1. Coordinates/implement/maintain the ongoing operations of the content filtering solutions and may assist with the wide area network, (WAN) and telecommunications network.
2. Implements and maintains district level networking (including but not limited to routers, firewalls, wireless management, VoIP equip, filtering servers, VPN's, switches) and related operating systems.
3. Provides installation, customization and maintenance of approved vendor supplied software for Content Filtering.
4. Prepares charts, tables, diagrams and emails to assist in with any issues or problems while collaborating with team members.
5. Performs the monitoring and adjustments of network systems for optimal performance.
6. Organizes and prepares network systems documentation.
7. Performs the monitoring and adjustments of firewalls, filtering, VPN and other networking devices.
8. Communicates with district personal for efficient diagnostic and problem resolutions.
9. Maintains proficiency in current WNYRIC configuration and management tools including, but not limited to, content filtering configuration, sniffer analysis, SolarWinds, Splunk, Juniper and Fortinet.
10. Interacts with WNYRIC Sr. WAN and LAN Specialists, application coordinators, specialist and customers to maintain optimal performance.
11. Undertakes physical activities such as keyboarding, lifting, and tasks related to the installation, troubleshooting and support for telecommunications devices weighing in excess of 60 pounds.
12. May work in schools where students, teachers, and administrators are present as needed and holds and maintains a valid drivers' license.
13. Provides and facilitates communication between Supervisor, team members, customers and other WNYRIC Teams (electronic mail, voice mail, cell phone, text messaging, collaborative virtual environments, etc.).
14. Collaborates, as necessary, with other members of the organization in order to meet the evolving technical advancements in the K-12 environment.
15. Studies and evaluates methods and procedures to determine the adaptability to existing network technology.
16. Familiar with setup and use of Active Directory, Windows, Ethernet, TCP/IP, DNS, electronic mail, PCs, MACs, Chromebooks, iPads and other technologies, as required by specific assignment.
17. Provides off-hour coverage as requested.
18. Performs other duties as assigned that are relevant to the civil service job description for this title.

Location:   
Erie 1 BOCES
Technology Services
E1B Education Campus
West Seneca, NY

Hours:
8:00AM – 4:00PM

Hourly Rate:       
$38.24

Annual Education Stipends:
$500 for Associates Degree/Accredited Training Program Certification or
$1000 for Bachelors Degree or
$1500 for Masters Degree

Generous Benefits Package including but not limited to the following: Employment - Erie 1 BOCES

• 15 Paid annual Holidays
• Generous Paid Personal/Sick time
• Generous Paid vacation days
• Premium Health and Dental plans (E1B pays 85%)
• Life insurance at NO cost to you
• FSA plan
• Commitment to Diversity, Equity, and Inclusion
• NYS Retirement System
• 403b AND 457 retirement plans

 

Job Responsibilities:
Erie 1 BOCES is seeking a skilled and motivated Lead Software Developer to guide a dynamic team of developers in delivering high-quality software solutions. In this role, you’ll oversee project timelines, mentor team members, and ensure coding standards are met while collaborating with multiple teams. The ideal candidate has strong technical expertise, proven leadership experience, and a passion for fostering innovation and continuous improvement. 

Overseeing Daily Operations:

• Supervises the day-to-day activities of the programming team, ensuring that tasks are completed efficiently and effectively.

Project Planning and Assignment:

• Prepares and assigns projects, ensuring that each team member has clear objectives and timelines. 

Providing Support and Guidance:

• Offers programming and system support to team members, helping them resolve issues and improve their skills. 

Collaboration with Other Departments:

• Meets with other departments to create automated systems and improve current processes.

Performance Management:

• Conducts performance reviews, provides feedback, and addresses any performance issues that arise.

Training and Development:

• Ensures that team members are properly trained and have opportunities for growth through cross-training and other development initiatives.

 

SPECIFIC DUTIES:

1. Maintains the server operating system. 
2. Installs, customizes, and maintains all vendor supplied software. 
3. Generates, customizes and maintains communications software. 
4. Provides operators with training required to make efficient use of the hardware and software facilities. 
5. Supports Systems Analysts and Programmers in developing and implementing applications. 
6. Acts as liaison between Operations and Programming. 
7. Performs hardware and software evaluations and provides management with reports and oral recommendations. 
8. Establishes and maintains standards to most efficiently utilize manpower and equipment facilities. 
9. Monitors system performance and continually tunes as indicated. 
10. Responsible for keeping systems secure at all times. 
11. Performs other duties as assigned that are relevant to the civil service job description for this title.