Microcomputer Technical Support Specialist 0724-0022 | 0724-0022 | Location: Erie 1 BOCES Technology Services TS VoIP E1B Education Campus West Seneca, NY Hours: 8:00AM – 4:00PM Hourly Rate: $32.38/hr PLUS generous benefits package Annual Education Stipends: $500 for Associates Degree/Accredited Training Program Certification or $1000 for Bachelors Degree or $1500 for Masters Degree Generous Benefits Package including but not limited to the following: Employment - Erie 1 BOCES - 15 Paid annual Holidays
- Generous Paid Personal/Sick time
- Generous Paid vacation days
- Premium Health and Dental plans (E1B pays 85%)
- Life insurance at NO cost to you
- FSA plan
- Commitment to Diversity, Equity, and Inclusion
- NYS Retirement System
- 403b AND 457 retirement plans
Job Responsibilities: The Microcomputer Technical Support Specialist assigned to the VoIP team of the Technology Services Division is an employee with a wide range of experience with the processes and technologies of the WNYRIC. Reporting to the VoIP Supervisor, the Technical Support Specialist exercises leadership and some independent decision-making in regard to the assigned duties. The Microcomputer Technical Support Specialist will work on second level problem resolution for any of our 100 plus school districts, with a polite and courteous nature. - Coordinates/implement/maintain the ongoing operations of the Voice network. Must have knowledge or the ability to master analog punch down, analog toning and programming of various VoIP telephones.
- Implements and assist in maintaining district level networking (including but not limited to routers, switches, wireless management, VoIP equip, filtering servers, VPN's, switches) and related operating systems.
- Provides installation, customization and maintenance of approved vendor supplied software for Voice Networking. Assist supervisor with circuit turn ups and managing install vendors.
- Prepares charts, tables, and diagrams to assist in analyzing local and VoIP Networking problems while collaborating with team members.
- Prepare network packet captures and analyzes to determine communication errors.
- Performs the monitoring and assists in adjustments of network systems for optimal performance.
- Organizes and prepares Voice systems documentation.
- Assist with the monitoring and adjustments of firewalls, filtering, VPN and other networking devices.
- Communicates with district personal for efficient diagnostic and problem resolution of voice hardware, voice management tools, and voice technology.
- Interacts with WNYRIC Sr. WAN and LAN Specialists, application coordinators, specialist and customers to maintain optimal network performance.
- Undertakes physical activities such as key boarding, lifting, and tasks related to the installation, troubleshooting and support for telecommunications devices weighing in excess of 60 pounds.
- Works in schools where students, teachers, and administrators are present as needed and holds and maintains a valid drivers’ license.
- Provides and facilitates communication between Supervisor, team members, customers and other WNYRIC Teams (electronic mail, voice mail, cell phone, text messaging, collaborative virtual environments, etc.).
- Collaborates, as necessary, with other members of the organization in order to meet the evolving technical advancements in the K-12 environment.
- Studies and evaluates methods and procedures to determine the adaptability to existing network technology.
- Familiar with setup and use of Active Directory, Netware (Novell), Windows, Ethernet, TCP/IP, electronic mail (Lotus Notes et al), PCs, MACs and other technologies, as required by specific assignment.
- Provides off-hour coverage as requested.
- Other duties may be assigned that are relevant to the civil service job description for this title.
| $32.38/hr Plus Generous Benefits Package |