| Microcomputer Decision Support Specialist (Data Support Specialist)1221-0008 | 1221-0008 | Posting Date: January 13, 2022 Start Date: February 21, 2022 Position Title: Microcomputer Decision Support Specialist Location: Erie 1 BOCES Technology Services TS Data Support E1B Education Campus West Seneca, NY Hourly Rate: $30.43 Hours: 8:00AM – 4:00PM | $30.43/hr |
| Software Support and Training Specialist | 1021-0019 | SOFTWARE SUPPORT AND TRAINING Erie 1 BOCES has four (4) positions available for Software Application Support/Training in the areas of eSchoolData, PowerSchool and ClearTrack Applications. The Application Support Representative serves as a member of Student Management Services team, providing software support and training to Western New York school district personnel. In this position, you will become an expert in the application to support users, identify/resolve issues and provide documentation and training. Some travel may be required. BENEFITS - Paid training
- Health insurance
- Dental insurance
- NYS Employee Pension
- Paid time off
- Employee assistance program
JOB SUMMARY The Application Support Representative is the first-line of support and response to school district staff using the assigned software. You will provide direct one-on-one phone/web-based and occasional on-site support to customers. They begin the process of characterizing and diagnosing customer problems by collecting information via direct questioning and utilizing a variety of best-in-class management platforms and remote access tools. Then, they apply logical troubleshooting methodologies along with IT knowledge and experience, and practical abilities to resolve the issue and close the case or escalate the issue as appropriate. | $23.25 |
| Software Support and Training Specialist | 0921-0003 | SOFTWARE SUPPORT AND TRAINING Erie 1 BOCES has four (4) positions available for Software Application Support/Training in the areas of eSchoolData, PowerSchool and ClearTrack Applications. The Application Support Representative serves as a member of Student Management Services team, providing software support and training to Western New York school district personnel. In this position, you will become an expert in the application to support users, identify/resolve issues and provide documentation and training. Some travel may be required. BENEFITS - Paid training
- Health insurance
- Dental insurance
- NYS Employee Pension
- Paid time off
- Employee assistance program
JOB SUMMARY The Application Support Representative is the first-line of support and response to school district staff using the assigned software. You will provide direct one-on-one phone/web-based and occasional on-site support to customers. They begin the process of characterizing and diagnosing customer problems by collecting information via direct questioning and utilizing a variety of best-in-class management platforms and remote access tools. Then, they apply logical troubleshooting methodologies along with IT knowledge and experience, and practical abilities to resolve the issue and close the case or escalate the issue as appropriate. | $23.25 |
| Software Support and Training Specialist | 0921-0005 | SOFTWARE SUPPORT AND TRAINING Erie 1 BOCES has four (4) positions available for Software Application Support/Training in the areas of eSchoolData, PowerSchool and ClearTrack Applications. The Application Support Representative serves as a member of Student Management Services team, providing software support and training to Western New York school district personnel. In this position, you will become an expert in the application to support users, identify/resolve issues and provide documentation and training. Some travel may be required. BENEFITS - Paid training
- Health insurance
- Dental insurance
- NYS Employee Pension
- Paid time off
- Employee assistance program
JOB SUMMARY The Application Support Representative is the first-line of support and response to school district staff using the assigned software. You will provide direct one-on-one phone/web-based and occasional on-site support to customers. They begin the process of characterizing and diagnosing customer problems by collecting information via direct questioning and utilizing a variety of best-in-class management platforms and remote access tools. Then, they apply logical troubleshooting methodologies along with IT knowledge and experience, and practical abilities to resolve the issue and close the case or escalate the issue as appropriate. | $23.25 |
| Software Support and Training Specialist | 1021-0018 | SOFTWARE SUPPORT AND TRAINING Erie 1 BOCES has four (4) positions available for Software Application Support/Training in the areas of eSchoolData, PowerSchool and ClearTrack Applications. The Application Support Representative serves as a member of Student Management Services team, providing software support and training to Western New York school district personnel. In this position, you will become an expert in the application to support users, identify/resolve issues and provide documentation and training. Some travel may be required. BENEFITS - Paid training
- Health insurance
- Dental insurance
- NYS Employee Pension
- Paid time off
- Employee assistance program
JOB SUMMARY The Application Support Representative is the first-line of support and response to school district staff using the assigned software. You will provide direct one-on-one phone/web-based and occasional on-site support to customers. They begin the process of characterizing and diagnosing customer problems by collecting information via direct questioning and utilizing a variety of best-in-class management platforms and remote access tools. Then, they apply logical troubleshooting methodologies along with IT knowledge and experience, and practical abilities to resolve the issue and close the case or escalate the issue as appropriate. | $23.25 |