| Microcomputer Technical Support Specialist 0126-0007 | 0126-0007 | Location:
Erie 1 BOCES
Technology Services
TS Field Technical Services Erie
E1B Education Campus
West Seneca, NY Assignment: Itinerant
Hours:
8:00AM – 4:00PM Hourly Rate:
$32.87/hr PLUS generous benefits package Annual Education Stipends:
$500 for Associates Degree/Accredited Training Program Certification or
$1000 for Bachelors Degree or
$1500 for Masters Degree Generous Benefits Package including but not limited to the following: Employment - Erie 1 BOCES - 15 Paid annual Holidays
- Generous Paid Personal/Sick time
- Generous Paid vacation days
- Premium Health and Dental plans (E1B pays 85%)
- Life insurance at NO cost to you
- FSA plan
- Commitment to Diversity, Equity, and Inclusion
- NYS Retirement System
- 403b AND 457 retirement plans
Job Description: - Responsible for the design, development, installation, implementation, support and/or maintenance of computer software applications, operating systems. Installs, customizes and maintains vendor supplied software or LAN/WAN operations.
- Generates incident tickets as required. Follows-up on and closes all assigned calls.
- Monitors, configures and tunes LANs or LAN applications for optimal performance. Organizes and prepares LAN documentation.
- Assists in the training and instruction of users in LAN operating systems and/or LAN applications.
- Performs troubleshooting for computer equipment use in the delivery of BOCES services.
- Installs, troubleshoots, supports and maintains communications software (used to connect to the enterprise server, dial-ups, et. al.). Provides related user training for such applications.
- Evaluates the network and makes recommendations to the Senior Microcomputer Technical Support Specialist and to the Supervisor, Microcomputer Technical Support Specialist.
- Acts as liaison between the WNYRIC and the customer (School District) regard to in networked hardware, software and application issues.
- Undertakes physical activities such as keyboarding, lifting, driving a motor vehicle, and tasks related to the installation, troubleshooting and support for computer devices.
- Works in schools where students (children), teachers and administrators are present.
- Travels to building sites, within assigned districts; holds and maintains a valid New York State driver’s license, and has a reliable vehicle to travel to assigned work locations.
- Completes and submits official forms, time sheets and billing reports, in a timely manner.
- Maintains communications with supervisors and team members (electronic mail, voice mail, etc.)
- Familiar with setup and use of Active Directory, Netware (Novell), Windows, Ethernet, TCP/IP, electronic mail (Lotus Notes et al), PCs, MACs and other technologies, as required by specific assignment.
- Performs related duties as assigned by the school district Technology Coordinator, the Supervisor, Microcomputer Technical Support Specialists, or the Associate Director, Technology Services - Operations.
| $32.87/hr Plus Generous Benefits Package |