Job Opportunities

Technology Support Openings

Note: Click on a job title to learn more about the position.

Position TitleJob NumberJob DescriptionPay Scale
Microcomputer Technical Support Specialist 0825-00130825-0013

Location:   
Erie 1 BOCES
Technology Services
TS WAN
E1B Education Campus
West Seneca, NY

Hours:
8:00AM – 4:00PM

Hourly Rate:       
$32.87/hr PLUS generous benefits package

Annual Education Stipends:
$500 for Associates Degree/Accredited Training Program Certification or
$1000 for Bachelors Degree or
$1500 for Masters Degree

Generous Benefits Package including but not limited to the following: Employment - Erie 1 BOCES

  • 15 Paid annual Holidays
  • Generous Paid Personal/Sick time
  • Generous Paid vacation days
  • Premium Health and Dental plans (E1B pays 85%)
  • Life insurance at NO cost to you
  • FSA plan
  • Commitment to Diversity, Equity, and Inclusion
  • NYS Retirement System
  • 403b AND 457 retirement plans

Job Description:
As the Microcomputer Technical Support Specialist, you will help support the wired and wireless networks in multiple school districts. These districts are primarily located in Erie, Nagara and Orleans Counties.

1. Provides Wide Area Network (WAN) support, contributing to the development of engineering solutions that advance better, faster, and more effective systems and services at Erie 1 BOCES and its constituent districts.

2. Works flexibly and creatively as a member of the Network team with other technicians, network engineers (LAN and WAN) and application consultants.

3. Monitors, configures and tunes wired and wireless infrastructure for optimal performance.

4. Generates support desk problem calls as required. Follows-up on and completes all assigned calls.

5. Keeps abreast of new technology developments, and relevant industry trends within networking and serves as part of the WNYRIC’s subject matter experts in networking.

6. Identifies and assists in the development of new services within specialization area.

7. Participates in customer and prospective customer meetings to gain a full understanding of school district needs and expectations. Participates in needs assessments with customers and architects providing solutions to maximize efficiencies/benefits and limit costs/risks.

8. Assists in the installation, customization, and maintenance of approved vendor supplied hardware/software for LAN/WAN monitoring, operations and their related operating systems (Microsoft SQL, Active Directory, MAC OS, Linux, etc).

9. Assists in the training of network operators in the efficient use of communications hardware, network management tools, and LAN/WAN wired and wireless systems and technology.

10. Gathers technical requirements and assists in the development of service plans, analyses, designs and cost estimates.

11. Assists Engineers with regularly presenting information to customers in documents and presentations in cooperation with the WNYRIC Service Coordinator. Assists in the deliverer of customer-specific demonstrations, technical presentations and proof-of-concept pilot projects.

12. Assists in the development of documents and best practices for wired and wireless networking. Works with WNYRIC Service Desk and school district customers to implement best practices.

13. Acts as the technical liaison between the engineering team and the technical service teams. Ensures that the needs and requirements of the teams are represented to engineering and that the initiatives of the engineering team are communicated and coordinated with service teams.

14. Assists in the coordination of patches, version upgrades, server upgrades, storage allocations, etc, in conjunction with engineering and service teams. Participates in the resulting follow-up testing upgrades and change events.

15. Travels to building sites, holds and maintains a valid New York State driver’s license, and has a reliable vehicle to travel to assigned work locations.

16. Must be capable of lifting and racking networking equipment.

17. Completes and submits official forms, time sheets and billing reports, in a timely manner. Maintains daily logs of work performed.

18. Exhibits good oral and written communication skills, as well as proper meeting etiquette.

19. As a project team member, you will help ensure that projects are compliant with processes established by the engineering team.

20. Work with vendors and engineering team(s) assisting in the technical integration and implementation of goals and objectives related to the Western New York Regional Information Center's strategic initiatives.

21. Provide off-hour coverage as requested.

22. Other duties as assigned by immediate supervisor, director, and technology services team leaders.

$32.87hr Plus Generous Benefits Package

Staff Notice of Nondiscrimination

Erie 1 BOCES is committed to creating and maintaining an educational and work environment which is free from discrimination and harassment. Consistent with this commitment and in accordance with law and regulation, Erie 1 BOCES is an equal opportunity employer that does not discriminate against any employee or applicant for employment in its programs and activities on the basis of any legally protected class or category including, but not limited to: age; race; creed; religion; color; national origin; sexual orientation; gender identity or expression; military status; sex; disability; predisposing genetic characteristics; familial status; marital status; status as a victim of domestic violence; and criminal arrest or conviction record.