Job Opportunities

Technology Support Openings

Note: Click on a job title to learn more about the position.

Position TitleJob NumberJob DescriptionPay Scale
Specialist (NYS Testing Department) 1026-00021026-0002

Location:   
Erie 1 BOCES
Technology Services
TS Test Scoring
E1B Education Campus
West Seneca, NY

Hours:
8:00AM – 4:00PM

Annual Salary:
$70,378

Annual Education Stipends:
$500 for Bachelors Degree or
$1500 for Masters Degree 

 

Erie 1 BOCES plays a significant role in coordinating state testing for students in Western NY schools (e.g., Regents exams). The NYS Testing department has an immediate opening for a Specialist to join their team. The Specialist of the NYS Testing team works closely with the Coordinator and other team members to assist districts with state testing; learn and document the current testing processes; provide customer service to school districts by responding to emails and phone calls; investigate and troubleshoot data reporting issues; develop and conduct presentations for small and large groups; communicate state testing requirements to school district personnel via training presentations and emails; communicate and collaborate with technical staff and other internal teams; act as a liaison among NYS testing departments, Erie 1 BOCES, and school districts; participate in statewide testing meetings and conferences. 

Job Responsibilities:

Customer Relations
1. Acts as contact point between school district personnel and the Regional Information Center for assigned software services
2. Responds to user problems and tracks a problem's path to resolution
3. Provides informational materials to users and assists Coordinator and/or Manager in the development of newsletter articles
4. Organizes, prepares for and facilitates user meetings
5. Initiates communication as needed
6. Researches and responds to any questions or problems from districts
7. Prepares or assists in preparation of user documentation
8. Prepares necessary correspondence to school district personnel

Training and Consultation
1. Evaluates district needs and develops requirements and timelines for software implementations, taking into consideration prescribed NYS School Management practices, reporting requirements and individual school district policies
2. Provides district training, one on one, small group and large group for all assigned services
3. Provides training for internal support staff in the concepts of assigned applications, as needed
4. Assists Coordinator and/or Manager with district consultation
5. Attends local and regional vendor-sponsored user meetings and conferences

Internal Duties
1. Exercises an ongoing membership role and an occasional leadership role on the assigned team
2. Provides backup for internal support staff, as needed
3. Initiates maintenance and enhancement requests for assigned applications; tests and implements changes, as needed
4. Communicates with vendor the need for application enhancements desired by users
5. Keeps abreast of State Education Department and other appropriate agency guidelines and prescribed practices
6. Prepares schedules/calendars for processing of application services where appropriate
7. Informs Coordinator and/or Manager of deviations from approved schedules

Other Duties
1. Assists in planning and testing for disaster recovery
2. Researches, develops, and tests emerging software
3. Assists in the gathering and summarizing of information useful in budget preparation
4. Assists with data warehousing initiatives, as appropriate
5. Other duties may be assigned that are relevant to the civil service job description for this title

$70,378-$71,878* PLUS Generous Benefits Package
Senior Account Clerk Typist (NY HELPS) 1026-00011026-0001

Location:   
Erie 1 BOCES
Technology Services
TS Data Services
E1B Education Campus
West Seneca, NY

Hours: 
8:00AM - 4:00PM

Hourly Rate:
$21.58

Annual Education Stipends:
$500 for Associates Degree/Accredited Training Program Certification or
$1000 for Bachelors Degree or
$1500 for Masters Degree 

Generous Benefits Package including but not limited to the following: Employment - Erie 1 BOCES

  • 15 Paid annual Holidays
  • Generous Paid personal/sick time
  • Generous Paid vacation days
  • Premium Health and Dental plans (E1B pays 85%)
  • Life insurance at NO cost to you
  • FSA plan
  • Commitment to Diversity, Equity, and Inclusion
  • NYS Retirement System
  • 403b AND 457 retirement plans

 

Erie 1 BOCES plays a significant role in coordinating NYS data collection and state testing for Western NY schools. We are seeking a Senior Account Clerk Typist to join our Data Services team to help districts with state testing needs.

Job Responsibilities:

  • Assist with billing related tasks. 
  • Assist with participation review.
  • Provide phone and email support to districts. 
  • Order supplies as needed. 
  • Prepare and ship assessment materials to districts. 
  • Review district assessment orders. 
  • Scan student answer sheets. 
  • Maintain customer contact information. 
  • Schedule meetings and trainings. 
  • Other duties may be assigned that are relevant to the civil service job description for this title
$21.58 Plus Generous Benefits Package

Staff Notice of Nondiscrimination

Erie 1 BOCES is committed to creating and maintaining an educational and work environment which is free from discrimination and harassment. Consistent with this commitment and in accordance with law and regulation, Erie 1 BOCES is an equal opportunity employer that does not discriminate against any employee or applicant for employment in its programs and activities on the basis of any legally protected class or category including, but not limited to: age; race; creed; religion; color; national origin; sexual orientation; gender identity or expression; military status; sex; disability; predisposing genetic characteristics; familial status; marital status; status as a victim of domestic violence; and criminal arrest or conviction record.