Job Opportunities - Erie 1 BOCES

Software Support and Training Openings

Note: Click on a job title to learn more about the position.

Position Title	Job Number	Job Description	Pay Scale
Application Support Representative 0925-0003	0925-0003	Location: Erie 1 BOCES Technology Services Multiple Vacancies E1B Education Campus West Seneca, NY Hours: 8:00AM-4:00PM Hourly Salary: $25.36 Annual Education Stipends: $500 for Associates Degree/Accredited Training Program Certification or $1000 for Bachelors Degree or $1500 for Masters Degree or Job Responsibilities: Deliver in-person and virtual training sessions to school district personnel on supported software platforms. Provide responsive and effective technical support via phone, email, and ticketing systems. Develop and maintain user guides, FAQs, and training materials tailored to district needs. Collaborate with software vendors and internal teams to resolve escalated issues. Track support metrics and feedback to continuously improve service delivery. Training and Application Support 1. Provides district software training, one on one, in small or large groups for all assigned services. 2. Provides telephone support to districts in assigned applications. 3. Investigates application problems, district questions or concerns. This may include logging of problems, communication and clarification of issues with vendor support people, performing quality control testing of software fixes and enhancements, documentation of the resolution and notification to the district. 4. Assists with conversion of data during implementation of assigned applications; completes district import/export requests. 5. Reviews both converted and manually-entered district data to ensure correct output. 6. Creates detailed user documentation, choosing the appropriate software/communication tool for the task. 7. Organizes, prepares materials for user meetings; tracks workshop attendees. 8. Disseminates the most current informational material, changes in software and/or upcoming training/workshops to district users. 9. Attends local and regional vendor-sponsored user meetings, workshops and conferences. Internal Duties 1. Exercises an ongoing membership role on the assigned team 2. Provides backup for other team members 3. Informs supervisor of deviations from approved schedules 4. Maintains strict confidentiality 5. Performs other duties as directed by supervisor	$25.36/hr PLUS Generous Benefits

Staff Notice of Nondiscrimination

Erie 1 BOCES is committed to creating and maintaining an educational and work environment which is free from discrimination and harassment. Consistent with this commitment and in accordance with law and regulation, Erie 1 BOCES is an equal opportunity employer that does not discriminate against any employee or applicant for employment in its programs and activities on the basis of any legally protected class or category including, but not limited to: age; race; creed; religion; color; national origin; sexual orientation; gender identity or expression; military status; sex; disability; predisposing genetic characteristics; familial status; marital status; status as a victim of domestic violence; and criminal arrest or conviction record.