Location:   
Erie 1 BOCES
Technology Services
TS Infrastructure as a Service/AD & Cloud Integration
E1B Education Campus
West Seneca, NY

Hours:
8:00AM – 4:00PM

Hourly Rate:       
$32.87/hr PLUS generous benefits package

Annual Education Stipends:
$500 for Associates Degree/Accredited Training Program Certification or
$1000 for Bachelors Degree or
$1500 for Masters Degree

Generous Benefits Package including but not limited to the following: Employment - Erie 1 BOCES

• 15 Paid annual Holidays
• Generous Paid Personal/Sick time
• Generous Paid vacation days
• Premium Health and Dental plans (E1B pays 85%)
• Life insurance at NO cost to you
• FSA plan
• Commitment to Diversity, Equity, and Inclusion
• NYS Retirement System
• 403b AND 457 retirement plans

Job Description:

• Knowledge of server hardware architectures.
• Maintains daily logs of work performed.
• Install operating system updates and patches for both Linux and Windows Servers.
• Manage server operating system and database user accounts.
• Resolve server hardware, operating system and database failures.
• Monitor and maintain system and database health.
• Act as a Liaison to other WNYRIC teams.
• Monitor backup and restore jobs at the database and operating system level.
• Configure and monitor server and database storage and memory needs.
• Install and configure new hardware devices.
• Responsible for the design, development, installation, implementation, support and/or maintenance of computer software applications, local area networking operating systems and database systems. Installs, customizes and maintains vendor supplied software for LAN operations.
• Maintain the integrity and schedule of the OS based and database job runs.
• Aide application administrator and developers with server-side tasks.
• Maintain, implement and document disaster recovery infrastructure.
• Generates Network Service Desk tickets as required. Follows-up and closes all assigned tickets.
• Prepares documentation, charts, tables and diagrams to assist in analyzing problems, disaster recovery and cyber security risk assessments.
• Assists in the training and instruction of users in LAN operating systems and/or LAN applications.
• Performs troubleshooting for computer equipment use in the delivery of BOCES services.
• Evaluates the network and makes recommendations to other team members and to the Manager.
• Acts as liaison between the WNYRIC and the customer regarding networked hardware, software, database and application issues.
• Undertakes physical activities such as keyboarding, lifting, driving a motor vehicle, and tasks related to the installation, troubleshooting and support for computer devices.
• Completes and submits official forms, time sheets and billing reports, in a timely manner.
• Maintains communications with supervisors and team members (electronic mail, voice mail, cell phone, etc.).
• Familiar with setup and use of Windows, Linux, Ethernet, TCP/IP, VPNs, Firewalls, Electronic mail (Outlook et al), PCs, MACs and other technologies, as required by specific assignment.
• Other duties may be assigned that are relevant to the civil service job description for this title